cancel
Showing results for 
Search instead for 
Did you mean: 
Aravindr387
New member
2 1 0 0
Message 1 of 4
203
Flag Post

HP Smart Android app displays black screen on clicking scan button

HP Recommended
HP Smart App
Chrome OS

HP Smart application displays black screen on clicking on camera scan button on Intel  Chromebooks.

Device: Google pixel book

Chrome OS & App Version is latest.

Steps

1.Install the app
https://play.google.com/store/apps/details?id=com.hp.printercontrol
2.Launch the app.
3.Click on 'continue' button from welcome page.
4.Click on 'Yes' from data usage sharing question.
5.Click on 'Camera Scan' option from displayed page or from the below tab(second option from left).
6.Black screen displayed on clicking on camera scan button.

3 REPLIES 3
Betty0610
HP Support Agent
HP Support Agent
14,512 14,494 755 603
Message 2 of 4
Flag Post
HP Recommended

@Aravindr387

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks 🙂


I am an HP Employee

0 Kudos
Aravindr387
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

The issue is not with the printer. Its in the application. Can you guide me to contact the application development team?

0 Kudos
Betty0610
HP Support Agent
HP Support Agent
14,512 14,494 755 603
Message 4 of 4
Flag Post
HP Recommended

We would need to know the Printer name to help you with this 🙂


I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation