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Agape3
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HP Smart App Not Responding

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HP Laser Jet Pro MFP M479fdw

Hello, I am having trouble with the HP Smart App on my MacBook Pro. When I click on the HP Smart App I get this message "HP Smart wants to use your confidential information stored in HPSmart-HP ConnectedLast User Name in your Keychain." Thank you.

 

Sincerely,

Agape3

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TEJ1602
HP Support Agent
HP Support Agent
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@Agape3, Welcome to HP Support Community!

 

Follow the steps below-

 

Open Keychain Access.app in your Utilities folder. Highlight one of the familiar keychain entries on the right side or type a familiar name in the spotlight panel.

Then double click the entry. When the panel opens, select "Access Control".

In the "Always allow access" panel, click on the +, then navigate to HP Smart in your Applications folder. Save changes.

 

Just for good measure, go to the Keychains Menu>Keychain First-Aid and select "repair". If any errors appear, rerun until you get a clean pass.

Close Keychain Access and restart HP SMART

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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