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HP Smart App Not Responding

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HP Laser Jet Pro MFP M479fdw

Hello, I am having trouble with the HP Smart App on my MacBook Pro. When I click on the HP Smart App I get this message "HP Smart wants to use your confidential information stored in HPSmart-HP ConnectedLast User Name in your Keychain." Thank you.




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@Agape3, Welcome to HP Support Community!


Follow the steps below-


Open Keychain in your Utilities folder. Highlight one of the familiar keychain entries on the right side or type a familiar name in the spotlight panel.

Then double click the entry. When the panel opens, select "Access Control".

In the "Always allow access" panel, click on the +, then navigate to HP Smart in your Applications folder. Save changes.


Just for good measure, go to the Keychains Menu>Keychain First-Aid and select "repair". If any errors appear, rerun until you get a clean pass.

Close Keychain Access and restart HP SMART


Hope this helps! Keep me posted. 


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