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HP Smart App Update. Can't print from my android Phone!

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Ever since the October 14th update to the HP smart app I have been unable to print from my smartphone. Android. Has anyone else experienced this problem? When is HP going to realize this and send a patch/fix?


I have uninstalled the app and reinstalled it several times. I have reset my phone. Nothing seems to work. This tells me it is a software glitch.

HP Support Agent
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Welcome to the HP Community.

I'll be glad to assist you!


To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number of the printer?

Is the copy working fine? (If available)


Keep me posted.


Have a great day!

Cheers 🙂

I am an HP Employee 

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