• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-22-2021 12:02 PM

HP Recommended
Product: HP Photosmart 7520 e-All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Connected via USB. Can see printer in printers. Cannot scan because app is stuck.

Category:
12 people had the same question
4 REPLIES 4

‎02-22-2021 12:07 PM

HP Recommended

I have the same issue and unable to use the device's scanning facility without the app.

Was this reply helpful? Yes No

‎02-22-2021 02:28 PM

HP Recommended

I have the same issue as well.  All our computers are receiving the same message. 

 

"Do you want to help make HP smarter by sharing data usage"

 

You click yes or no and it just scrolls back to the same question over and over.  Please fix this as a matter of urgency, our business uses this app regularly all day

Was this reply helpful? Yes No

‎02-22-2021 02:31 PM

HP Recommended

UPDATE: I just kept repeatedly clicking "Yes" really quickly and eventually it went through to the next screen.

Was this reply helpful? Yes No

‎02-22-2021 02:38 PM

HP Recommended

Tried that, didn't work for me unfortunately

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.