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ADAlexD
New member
2 1 0 1
Message 1 of 5
230
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HP Smart App stuck on "do you want to help hp smart better by sharing usage data"

HP Recommended
HP Photosmart 7520 e-All-in-One Printer
Microsoft Windows 10 (64-bit)

Connected via USB. Can see printer in printers. Cannot scan because app is stuck.

4 REPLIES 4
mervinsx
Level 2
11 6 0 5
Message 2 of 5
Flag Post
HP Recommended

I have the same issue and unable to use the device's scanning facility without the app.

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HK1963
New member
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Message 3 of 5
Flag Post
HP Recommended

I have the same issue as well.  All our computers are receiving the same message. 

 

"Do you want to help make HP smarter by sharing data usage"

 

You click yes or no and it just scrolls back to the same question over and over.  Please fix this as a matter of urgency, our business uses this app regularly all day

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ADAlexD
Author
New member
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Message 4 of 5
Flag Post
HP Recommended

UPDATE: I just kept repeatedly clicking "Yes" really quickly and eventually it went through to the next screen.

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HK1963
New member
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Message 5 of 5
Flag Post
HP Recommended

Tried that, didn't work for me unfortunately

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