cancel
Showing results for 
Search instead for 
Did you mean: 
adamant1
New member
1 0 0 0
Message 1 of 2
282
Flag Post

HP Smart app Smart Tasks server is unable to respond

HP Recommended
HP Envy Photo 7855 All in One
Microsoft Windows 10 (64-bit)

I open the HP Smart app and click on the smart tasks button.  It gives me an error message, "The connection timed out due to in activity or the server is unable to respond"  I have tried all connection and reinstalled the app, no luck.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,772 18,749 1,541 1,515
Message 2 of 2
Flag Post
HP Recommended

@adamant1, Welcome to HP Support Community!

 

This could be an issue with the web services, let us try to remove and add the web services again-

 

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

 

Reboot the devices.

 

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation