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HP Smart busy message

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My printer is forever saying ‘busy’ when I try to print from my iPhone. I have unplugged everything and plugged back in which works but only for one or two prints then it’s back to ‘busy’

i don’t want to be unplugging each time I want to print something. It can also be very slow receiving a print job


thank you

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@PaulB151, Welcome to HP Support Community!


Have you tried using the AirPrint feature? Refer to the document HP printer setup (Apple AirPrint for iPhone, iPad)  for help.


Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware


Now, remove and add the HP Smart App on your iOS device and reconfigure the printer.


Try printing.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

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