Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP Smart (iPhone app): my HP Smart Files are gone!

HP Recommended
HP Smart app on iPhone 6

2 days ago, I had plenty of folders and subfolders in my HP Smart app (go to "View and Print" --> "HP Smart Files").  Then, this morning I went to view files that I had scanned using the HP Smart app, and there was NOTHING.  When I went to "settings" in the app, it showed that my "back up to iCloud" setting was "off" and I wasn't able to choose: "back up files to your iCloud account".  


Is this a server issue (where my HP Smart Files may have been wiped out?), or did my HP account get hacked?  How do I get support for retrieving the files (from HP Smart Files) that I have scanned using my iPhone 6?  Also, I noticed that when I log into my HP printer account, there are a few places on that site that shows what seems to be Hebrew.  Should I worried that my account was hacked, since I'm from the US and my language setting is English?  


Thank you,




HP Support Agent
HP Support Agent
13,785 13,753 1,125 1,246
Message 2 of 2
Flag Post
HP Recommended

Hi @tonyho


I’d recommend you to contact HP Phone Support in your region for further assistance.


Follow the instructions below to reach them:


1) Click on this link -

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  


Have a great day! 


and, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation