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KaistonGage
New member
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Message 1 of 2
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Flag Post

HP X3000 Wireless Mouse?

HP Recommended

Hi, I got HP x3000 Wireless Mouse a couple of months ago, but today all of a sudden something is not right. When I try to use it, it does not move for 7-8 seconds then starts moving for 1-2 seconds, then stops again and repeat.

I have already tried to update the driver uninstall, restart, everything that I could find. The only thing I haven't done is open it. Any help is appreciated

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@KaistonGage Welcome to HP Community!

 

I understand that the wireless mouse is not working.

 

In that case, I would suggets you contact our phone support and get it to replace.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

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