HP app

[Epiccmh]

Hello,  I'm trying to change the email address for my printer in the Smart app.  And when I go to "My Printers"  my printer is not there. I tried adding my printer and it says to use the claim code to add the printer. I've printed off the info page as per directions but there is no claim code.

[Epiccmh]

I've actually connected my printer but I can't change the email

[asmita6658]

Hi @Epiccmh

Welcome to the HP Support Community. I'd be happy to assist you with the email address. 

Please try these steps -

1.) Sign in to HP Smart.

If you have not set up an HP account, go to Set Up an HP Smart Website Account.

2.) Select your printer, if necessary.

3.) Scroll down to the ePrint settings, and then click ePrint Address, if necessary.

4.) Type the address you want use, and then click Submit.

5.) If the address is not available, type a different address, and then click Submit.

6.) Inform any other users of the new HP ePrint email address.

For more information, go to Manage HP ePrint Access for Additional Users. 

You may also refer to this document - HP Printers - Change Your HP ePrint Email Address

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!