Create an account on the HP Community to personalize your profile and ask a question
02-15-2021 07:05 AM - edited 02-15-2021 07:57 AM
All messages to my HP ePrint email address sent from (at HP Smart allowed) email addresses are rejected but only if and as long as they they use Office 365. The mail flow/message trace in Exchange Admin Center gives me the following information:
Email server name: eprint-emailinbound.glbinc.hp.com
Technical error message: 550 5.7.1 Command rejected
To fix the problem, we recommend that you check the recipient's email admin about the error.
Contacting support won't resolve this issue because it's due to a problem that's outside the Office 365 service.
Note, we sent a non-delivery report to the sender that gives the details about why the message couldn't be delivered.
- Check the printer status
- Check ePrint email and print job requirements
- Troubleshoot the printer network connection
- Update the printer firmware
- Check the Web Services status
Emails from other email providers aren't rejected. I can print right from Google Mail and from Hotmail too, for example. It's seems to be just Office 365 that's a problem for you (for years, and counting).
Solved! Go to Solution.
02-19-2021 05:18 AM - edited 02-19-2021 05:18 AM
As I said before: emails from other email providers (like Google's **bleep** - why is this censored anyway?) aren't rejected. So yes, printing from other mail providers work fine, except from Office 365 mail accounts.
02-20-2021 09:18 AM
no, I am not using office 365, but I have the same issue with the same error code, I have been tracing this issue for the last two weeks, and I came to the conclusion it is an antispam system on HP side that for some reason is blocking some domains.