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HP envy 5020 instant ink

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Microsoft Windows 10 (32-bit)

Help- i set up my HP instant ink account up in June and it said web services were working, My printer now says web services could not be set up, set up unsuccessful. My Instant ink account will not be active, I cannot get web service to work.


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Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the Web'Services. 


Don't worry, I'm here to help! 


Let´s try these steps -


1) Get your printer's IP Address (Can find this under Network Config under Settings)
2) Type the IP into your web browser
3) On the left-hand side click on iPV4 under WIRED or WIRELESS (however you are connected)
4) Click Manual DNS
5) Under preferred type
6) Under alternate type
7) Unplug Modem from the wall. Wait 30 seconds. Plug back in.
8) Turn off your printer by pushing the power button. Wait 30 seconds. Power on.


Also, try updating the printer´s firmware -


1) On the printer control panel display, from the Home screen, swipe left to see ( Setup ) and touch  ( Setup ).
2) Touch Tools.
3) Touch Update the Printer.
4) Touch Check Now.


You may also refer to this document for additional steps - HP Printers - Cannot Connect to Web Services


Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 


Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.


Hope this helps!


Let me know how that goes.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day ahead 🙂

I am an HP Employee

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