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patrick702
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HP envy photo 7858 printer (I'm going to throw it out the window)

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I swear i'm going to destroy this printer and it is new.  It will sound like it is printing and blank pages come out after I followed all of the troubleshooting steps.  Is anyone else having this issue?  It is under warranty still and I don't know if the issue requires the warranty.  Any information or assistance is appreciated. 

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Jay_G24
HP Support Agent
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Hi @patrick702

 

Welcome to the HP Support Community. I'd be happy to assist you with the  "Printing blank pages" issue. 

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

While you respond to that, let's print a Print Quality Diagnostic page-

  1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

  2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix "printing blank pages" issue applicable for your printer -  Black or Color Ink Not Printing, Other Print Quality Issues

 

 try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

also, try single-cartridge mode 


The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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