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Truegaard
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Message 1 of 2
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Flag Post

HP eprint stopt working

HP Recommended
HP Office Pro 8600 Plus e-all-in-one
Microsoft Windows 10 (32-bit)

Hi

We have a system that sent an email, to our printer everyday, but late, last year it stop printing. We still receive the email so we know it is being sent. I have been on the printer profile and see it being "green".
Our IT-support says you no longer have this service. Is it correct, or do they just trying to fix it, by not fixing it?

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hio@Truegaard, Welcome to the HP Support Community!

 

I understand that you need to help to connect HP cloud services or E print, Don't worry I'll try to help you out.

 

 

The below link contains a self-help document, this will assist you in HP Printers - Turn On Web Services 

 

https://support.hp.com/ca-en/document/c05329102

 

Please follow the below support document to print with HP ePrint:

https://support.hp.com/us-en/document/c03721293

 

As the print does not print from the mobile device only, I suggest reviewing these guidelines for pint problem with HP ePrint, and to ensure your email meets the requirements for the service:

https://support.hp.com/us-en/document/c03601466

 

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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