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05-19-2020 04:40 PM
printer had been working fine, went to copy something, it was stuck on there for a while saying coping, then click power button to turn off and now stuck on shutting down
05-27-2020 03:20 PM
Welcome to the HP Support Community.
We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.
Please do check your inbox on the forums page for the private message.
Let me know if this helps.
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