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Escamillo
New member
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Message 1 of 2
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HP print driver unavailable

HP Recommended
HP 3522 and HP series 15 laptop
Microsoft Windows 10 (64-bit)

Lost the printer driver on my laptop, and when I tried to reinstall the HP3522 either wireless or hard wired, I keep getting the message "printer driver unavailable".  I have also tried to download the driver from HP, and it still will not load the driver.  Any help you can give is greatly appreciated!

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @Escamillo

Welcome to the HP Support Community. I'd be happy to assist you.

 

Check the connection between the devices.

 

Let us install the printer using its IP address:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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