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HP smart app certificate notification

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HP Envy 5032

I haechae had my printer a long time and never had any issue but now when I try to use the app to scan a document this message pops up constantly.

"A change in Printer certificate was detected. Do you want to accept the new certificate? Accepting the new certificate is required for printer communication."


I click OK, and the message comes back a few seconds later. If I click cancel the message doesn't come back until I open the app again but I can't use the app to do anything. I have un-installed the app, as well as rebooted the router and phone. I'm able to print from the phone without any problems

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HP Support Agent
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@Chloeco Here's a few things I'd need to know before I can provide an apt solution for the same,

  1. Is the error appearing on a computer or a different smart phone?
  2. Which OS is in use?
  3. Since it does work fine on a phone, did you check for updates?

As that should ideally solve the issue.


P.S: Welcome to HP Community 😉


Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

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I am an HP Employee

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