• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Guidelines
We have new content about offline printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎07-05-2021 12:45 PM

HP Recommended
Product: HP 8028e
Operating System: iOS

HP Smart iOS app is showing no internet connection on my iPhone. The phone and printer both have strong signal. Any one else had this problem? I have deleted and reinstalled the app several times with the same result.

Tags (2)
Category:
30 people had the same question
1 REPLY 1

‎07-11-2021 07:02 AM

HP Recommended

@Alvinr83

 

Welcome to the HP support community.

 

I understand that you are getting issues with the HP Smart app on your iOS device, follow these steps to fix the issue.

 

Update the iOS device

  1. Plug your device into power and connect to the Internet with Wi-Fi.
  2. Go to Settings > General, then tap Software Update.
  3. Tap Download and Install. ...
  4. To update now, tap Install. ...
  5. If asked, enter your passcode.

Update the printer firmware

Here are the steps:- Click here

 

Uninstall and reinstall the HP Smart app again

Here is the link to download the HP Smart app:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.