• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about cartridges, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP OfficeJet Pro 8710 All-in-One Printer
Microsoft Windows 10 (64-bit)

HP smart not app not allowing me to sign in, keeps giving cookie errors, windows 10 build 19041. Works fine on my other windows 10 laptop..

3 REPLIES 3
HP Recommended

@geoffmifflin, Welcome to the HP Support Community! I’m here to help.

 

I see that you are not able to sign in to the HP Smart app.

Have you tried reinstalling the app from Microsoft Store?

 

On the sign in screen, you will see 3 dots at the right top corner, tap on that and click on 'open in Chrome'.

Try to sign in.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

HP Recommended

The PC app does not have that option unfortunately, so it still doesn't work.

HP Recommended

@geoffmifflin

 

Did you try reinstalling the app and check if that helps?

If the issue persists,

  • I've sent you a private message with further instructions to resolve this issue.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

keep me posted. 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.