Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

HP x360 and Windows media creation tool

HP Recommended

I need to reinstall windows from a usb on my laptop. I have a USB with windows on it, but whenever I try to use it, it never works. I have done it from the automatic repair loop menu's "use a usb" option, and my boot up in BIOS is set to usb first (it's the non-legacy option).

I'm not sure why it's not working and would welcome any and all help.

Regarding the USB, I have tried both the windows usb version and then the "for burning on a disc" and it doesnt seem to work. I dont know if the issue is with the usb or the computer

Level 12
7,692 7,654 332 701
Message 2 of 2
Flag Post
HP Recommended

First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


Does the directory on the USB resemble this?

Directory of X:\

09/09/2019 16:24 128 autorun.inf
26/09/2019 11:08 <DIR> boot
09/09/2019 18:44 409,654 bootmgr
09/09/2019 18:44 1,509,688 bootmgr.efi
26/09/2019 11:08 <DIR> efi
09/08/2018 15:55 <DIR> HP_Drvrs
09/09/2019 18:44 73,904 setup.exe
13/01/2020 16:28 <DIR> sources
26/09/2019 11:13 <DIR> support

If in doubt please ask.


0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation