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07-06-2017 06:30 PM
I have been using my Officejet Pro 8600 for a number of years and have had never had a problem connecting via wireless ethernet. It just stopped working and will not print anything from my laptop or my iphone or ipad so I know the problem is with the printer. Neither my windows computer or apple devices can find the printer name on the network.
I have powered down my modem, wireless router, printer and laptop several times. I've unplugged them and replugged them in. Nothings changed. I have uninstalled and reinstalled the printer. I have run the Wireless Printer Setup Wizard a few times and it says the printer has connected successfully but it is not communicating
I even read on line how to do a partial reset and that did not work. I can print a test page and the display and printout shows an IP address and network name SSID like it is communicating and working but it the printer cannot be found or it says it is offline! Even the wi-fi icon in the LCD display shows that it is on.
I can clearly see the Wireless Icon next to the LCD control panel is not lit which I know should be. I have tried everything possible. Do I have a hardware issue?
I would very much appreciate your help!
07-07-2017 02:19 PM
Hello, @GaryCA – Hope you are well 🙂
Thank you for engaging in HP Support Forums. I am glad to be of your assistance!
I understand your printer is connected to the network but is not available to print from any of the devices. Can you access the printer EWS page using the printer IP address? Try the steps below to assign a manual IP address for the printer:
• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
• Type the IP address on your web browser to obtain the printer EWS page on your computer.
• Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
• Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on radio button which says “Manual DNS Server” and under manual preferred type 220.127.116.11 and under manual alternate type 18.104.22.168 (This is Google DNS server address)
Now, try to print from the other network devices. If the issue persists, then we will have to completely reset the printer. I am sending you a private message to perform the reset on your printer. Please click on the mailbox icon at the top-right corner to access your inbox.
Please let me know if this resolves the issue, or if you require further assistance.
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I am not an HP Employee
11-14-2019 08:29 AM
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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