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HP Recommended
HP Office Jet Pro 8600
Microsoft Windows 10 (64-bit)

I used to be able to forward emails with attachments directly to my printer and they would print (very handy feature) as of the past month or so, I email to it.. and nothing, silence.  No error, no confirmation, nothing.  very frustrating.

HP Recommended



I'd like to help!


I understand your printer does not printer eprint job.


To assist better-


  1. Are you able to print from your computer?
  2. Are the webservices turned on?


Meanwhile, Try the below suggestions 



Make sure your printer can receive an ePrint job and the job meets the requirements.

  1. Make sure Web Services is on.

    • Printers with touchscreens: Touch the HP ePrint icon , and then touch Settings. Or, navigate to the Web Services menu under Network Setup or Wireless Settings. If prompted, follow the instructions to turn on Web Services.

    • Printers without touchscreens: Print a network configuration or self-test page to obtain the printer IP address, and then enter it in a web browser address bar to open the Embedded Web Server. Click the Web Services tab to turn on the feature.

  2. Make sure the email meets ePrint requirements.

    • Enter only the printer email address in the To field. Multiple email addresses might cause the ePrint job to fail.

    • Add text in the Subject field. A blank subject field might cause the ePrint job to fail.

    • Attach no more than 10 files. The total size of the email, including attachments, cannot exceed 10 MBs.

    Example of an ePrint job email

  3. Make sure the file attachment is compatible with HP ePrint.

    • Photos must be a GIF, JPG, PNG, BMP, or TIFF file and have at least a resolution of 100 pixels.

    • Documents must be a PDF, HTML, TXT, Microsoft Word, PowerPoint, or Excel file. Digitally signed, encrypted, or password protected documents are not supported.

    By default, ePrint jobs print single-sided, and in the same color and orientation as the original. Documents print on either letter or A4 paper, and photos print on 101.6 mm x 152.4 mm (4 in x 6 in) paper.

  4. Make sure the sending email address has permission to use your printer. Sign in to your HP Smart account. Under ePrint Access, select Open to Anyone so anyone can send ePrint jobs, or select Allowed, enter an email address, and then click Add.

Also, refer to - Print with HP ePrint


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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