cancel
Showing results for 
Search instead for 
Did you mean: 
GoStanPoePYR
New member
1 0 0 0
Message 1 of 2
126
Flag Post

HP8610 connectivity LOST after static IP upgrade

HP Recommended
HP5667AE
Microsoft Windows 10 (64-bit)

Hello: I've easily printed and scanned for years with my OfficeJet 8610 All-in-One. Last week I upgraded my Internet connection to Spectrum Business Class and [now] a static-IP address.  Previously connected to the printer via a wireless connection; now I don't know whether to connect wireless (again) or via the new ethernet connection option. PC connected now to the router via ethernet and I don't know how to reconnect the HP printer to my PC. No matter what I've tried, I cannot [re] connect to the printer "and I've tried everything I know and read". I'm moderately savvy on connectivity but can't figure out THIS ONE!

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
10,895 10,865 796 892
Message 2 of 2
Flag Post
HP Recommended

Hi @GoStanPoePYR

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

What is the status of the wireless light on the printer, steady or blinking?

I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?

What is the error you receive when you try and connect the printer to the wireless network?

 

Meanwhile , try the steps below-

 

Connect a printer with a touchscreen control panel

 

Access the Wireless Setup Wizard through the printer control panel to establish a wireless connection between your printer and network.

  1. From the home screen of your printer control panel, touch the Wireless icon .

  2. Touch the Setup icon .

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

    NOTE: 

    Type the exact network name, including any uppercase and lowercase letters.

  7. Type the WEP or WPA key (network password), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password..

    Once the printer connects to the wireless network, the blue Wireless light on the control panel turns on solid

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation