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05-17-2022 12:39 PM
My printer keeps trying to print a picture without anything being sent to it. It will not connect to my computer but will connect to my WIFI. I tried doing a factory reset, which now it will not print anything because I can't re-enroll in instant ink as it will not connect to even my online account. Whether this is a good thing or not because it still is trying to print something (even though there are no devices connected to it) and getting an error message saying cannot print until printer in enrolled in HP Instant Ink.
I think the printer has been hacked! What do I do?
06-14-2022 08:50 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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