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Having great difficulty using HP ENVY 7645 printer via wireless to Dell XPS desktop.

HP Recommended
HP ENVY 7645
Microsoft Windows 10 (64-bit)

Setting up wireless from Dell XPS desktop to HP Envy 7645.  Everything during set up is fine, but it won't print.  Tried a test page and it says it's in queue, and the printer is idle, it goes out of the queue but nothing prints.  Have removed and added several times.  Not a geek, I need some help.  Thanks.

HP Support Agent
HP Support Agent
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HP Recommended

Hi @Alli_up


Welcome to the HP Support Community. 


Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to


 Delete job files and restart

Reset your printing environment, delete print job files manually, and then restart both the computer and the printer.

  • 1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

  • 2. In Windows, search for and open Services .

  • 3. In the Services window, right-click Print Spooler, and then select Stop .

     Service window the Print Spooler service selected from the Name list and the Stop selection called out.

  • 4. After the service stops, close the Services window.

  • 5. In Windows, search for and open C:WindowsSystem32SpoolPRINTERS.

  • 6. Delete all files in the PRINTERS folder.

  • 7. Shut down your computer.

  • 8. Connect the printer power cord to the power outlet, and then turn on the printer.

  • 9. Turn on the computer, and then try to print. If the issue persists, continue to the next step.

Uninstall the printer software from the root level on your PC and install the full feature printer software.


--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.


And then reinstall the printer full-featured drivers from software and drivers page 


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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