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‎09-21-2020 05:24 PM

HP Recommended
Product: Hp officejet 3830

Hi, my printer and iPhone are on the same WiFi, but since I got a new router (name/password didn’t change) my phone doesn’t recognize the printer.

 

Category:
1 person had the same question
1 REPLY 1

‎09-26-2020 05:38 PM

HP Recommended

@Paperwhite20, Welcome to HP Support Community!

 

Is there any error message when you try to print?

Are you using the HP Smart App or the AirPrint feature to print from?

 

To reconfigure the printer, follow the steps from the document HP Printers - No Connection after Router or Wi-Fi Settings Change.

 

Additionally, refer to the document Connect to a Wireless HP Printer for help.

 

If you still have issues, use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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