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Tammy0628
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Ho deskjet 3755

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Hp deskjet 3755

Help, I purchased an almost new used HP Deskjet 3755, that is requesting a printer password. How do I reset the printer password??

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Echo_Lake
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@Tammy0628

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • 1) Have you tried your router's password?  
  • 2) Can you please send us a picture of the screen asking you to enter the password?  
  • 3) Are you printing from your phone or computer? 

If the Wi-Fi password does not work, this could be the Wireless Direct password. Let's try these steps - 

Step 1 Try the default password - 12345678.  

If the default password does not work, please print a Network Configuration page and look for a Wi-Fi or a Wireless Direct password. 

 

Step 2  To print a Network Configuration page - From the printer control panel, press the Wireless button and the Information button together to print the network configuration page. 

 

Note - The Wi-Fi or Wireless direct will connect the devices that you are trying to print from to the printer's Wi-Fi instead of your home Wi-Fi and due to that you will have to keep switching from your home Wi-Fi to your printer's Wi-Fi. 

 

You can connect the printer to your home Wi-Fi by following these simple steps - 

 

1.) Remove HP Smart App from your mobile device. 

2.) Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds. 

3.) Download and install HP Smart App on your mobile device from here: https://support.hp.com/au-en/document/c03561640 

4.) Open HP Smart App and follow the onscreen instructions on the screen to connect the printer to a wireless network. 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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