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‎05-18-2020 08:39 AM

HP Recommended
Product: HP Envy 4500

Hi

I've been given a printer with which I wanted to scan something. Unfortunately there was an account made but the former owner no longer knows the details for the login. So I can't configure the settings.

How can I reset everything to make a new account?

Thanks, Angie

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7 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-24-2020 08:53 PM

HP Recommended

@angie_99

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

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1 REPLY 1

‎05-24-2020 08:53 PM

HP Recommended

@angie_99

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Tags (1)
Was this reply helpful? Yes No
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