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nathanwaller
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How do I delete my hpprint.Com old printers address?

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I used to have a hp laser printer with a email address for the hp print service but this has now been given away for spares /scrap l belive. 

I now have a different printer but when I try to use the old email it says that its still in use. Can you please help with this problem as I can't find it in my account so I can delete it from my list /account.

Thanks for any help in advance, that might be forthcoming. 

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Dragon-Fur
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@nathanwaller 

 

What you "should have done" is to have removed the printer from your HP Connected account before you trashed the printer.

 

How to > Setting Up an HP Connected Account

        Scroll down to the bottom of the page to FAQ:

        Section:  Can I reuse a customized printer email address?

 

The wording, in my opinion, is a bit convoluted - the gist of the explanation seems to say, "Well, under a few circumstances, when everything is just-so, then you can re-use a previously assigned email address for your printer."

 

If you can stand to do it, the easier option is to give in, add your new printer to your Hp Connected account and change the email address.  For various reasons, none of which are worth recounting, I have had to do this three times.  If you change just one character, for example, add a "2" at the end of the name, it is enough to move on with your life.

 

For example:

OLD previously assigned (and now stuck) address: DragonfurEmail@hpeprint.com

NEW updated address:  DragonfurEmail2@hpeprint.com

 

Can't stand it?

 

Contact Cloud Services (if available in your region), else contact HP Technical Support and indicate you need help with Cloud services / HP Connected.

 

Option:  Contact HP Technical Support

 

Specify help for HP Connected / Web Services

 

Contact HP Support – Assistance Portal

 

Open website:  HP World-Wide Support

Select your country / region from the list and follow the prompts

 

 

Option:  Contact HP Connected / Cloud Service Support in your region

 

In USA or Canada

Cloud Services (during normal business hours):  1-855-785-2777

  • Verify the phone number in your Terms of Service document

 

In UK

Specify help for HP Connected / Web Services:  0207 660 0596

 

 

============================================================

References

 

Website Support Troubleshooting, How-to, Video Tutorials

 

 

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

Enter the name of your device

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

nathanwaller
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Thanks Dragon-Fur for your help and time, it's very much appreciated.

I belive I did remove the printer from my Hp print list as it isn't showing up on my account, but it looks like I'll have to call the UK support team after the holiday period on the number, you kindly provided me with. 

Thanks again for the help and time. Hope you have a great one. 

Onwards and upwards fellow being! 😊 👍 

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Dragon-Fur
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@nathanwaller 

 

You are welcome.

 

Happy New Year 2020!

Happy New Decade, too.

We persevere.

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Happy New Year 2020Happy New Year 2020

 

 

 

 

Dragon-Fur

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