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12-18-2022 08:22 AM
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Exact model of your printer / Desktop/ notebook (if you need help, click here for information on how to find your model number model).
Note: Do not share any of your personal information such as serial, phone number, email ID, etc.
- Error messages (if any) - on the printer display and/or computer, any patterns for flashing lights. If possible, get back to us with the screen shot of the error message.
Take care and have a great day ahead.
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