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How do I unlock administrator lock on HP Officejet Pro 8620printer to change wifi network/PW?

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HP Officejet Pro 8620printer

I moved and am trying to connect my HP Officejet Pro 8620 printer to my new wifi network, so I can print wirelessly from my lapatop. Wifi is turned off on the printer and won't let me switch it to on (says this feature has been locked by administrator). I also have tried to follow troubleshooting and go to setup icon on my printer and click network setup and tried to Restore Network Defaults like advised, but again, that told me This feature has been locked by your administrator. Same error message if I click on wireless setup wizard. How do I reset my printer to removed administrator password or UNLOCK all of these features 

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Hi @KC49


Welcome to the HP Support Community. 


I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day! 

I am an HP Employee

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