cancel
Showing results for 
Search instead for 
Did you mean: 
KC49
New member
1 0 0 0
Message 1 of 2
126
Flag Post

How do I unlock administrator lock on HP Officejet Pro 8620printer to change wifi network/PW?

HP Recommended
HP Officejet Pro 8620printer

I moved and am trying to connect my HP Officejet Pro 8620 printer to my new wifi network, so I can print wirelessly from my lapatop. Wifi is turned off on the printer and won't let me switch it to on (says this feature has been locked by administrator). I also have tried to follow troubleshooting and go to setup icon on my printer and click network setup and tried to Restore Network Defaults like advised, but again, that told me This feature has been locked by your administrator. Same error message if I click on wireless setup wizard. How do I reset my printer to removed administrator password or UNLOCK all of these features 

1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 2 of 2
Flag Post
HP Recommended

Hi @KC49

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation