How do I unlock the administrator lock on my HP6830 printer so that I can change wireless details

[pam30sunshine]

I have a new internet provider. I want to change the wireless details on my printer but every time I try it says these have been 'locked by the administrator'. I am the only person who uses the printer and set it up but never locked anything?! How do i unlock it/reset?

[asmita6658 · Accepted solution]

Hi @pam30sunshine

Welcome to the HP Support Community. 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[bswcin]

How do I get this magic Private Message. Why can't you just post the instructions??

[SMarguerite]

Bswcin has a great question.  

Why can't you just post the instructions???????

I need this information as well.  Please send it to me.

Thanks

[TEJ1602]

@SMarguerite, Welcome to HP Support Community!

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!