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How do i recover my previous personal eprint address after rebooting the printer 8600 prem n911n

HP Recommended
officejet pro 8600 premium n911n
Microsoft Windows 7 (64-bit)

i had to reboot my printer due to every thing on it was lock. it was the only way i can clear it. now i noticed that my hpeprint email address is no longer. but when i wanted to change it; it will not let me. it said already in use. but it was my email address that is there. why can't i get it to work. i have tried to print to my printer using this address and i have not received anything. not even another message telling me i got the address wrong. can you help me!

HP Support Agent
HP Support Agent
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HP Recommended



Welcome to the HP Support Community.


Let's remove and enable web services:


To remove Web Services, complete the following steps: 1. On the printer’s control panel display, touch  (HP ePrint), and then touch Settings. 2. Touch Remove Web Services.

To set up Web Services, complete the following steps: 1. Make sure the printer is connected to the Internet. 2. On the printer control panel, touch  (Apps) or  (HP ePrint). 3. Touch Accept to accept the Web Services terms of use and enable Web Services. 4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product updates. 5. If your network uses proxy settings when connecting to the Internet, enter these settings: a. Touch Enter Proxy. b. Enter the proxy server settings, and then touch Done. 6. Follow the instructions on the Web Services information sheet to finish the setup.

Let me know if this helps.


If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!



Have a great day!

I am an HP Employee

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