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kenny24
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How safe is the hp email?sent a document to it with sensitive information and it didnot print

HP Recommended
HP DeskJet 3630
Microsoft Windows 10 (64-bit)

How safe is the HP email  can someone advise please. I sent a document for printing to the HP email I got on the Congratulations sheet.  I got the email that acknowledged that the document was received but it never printed. I have been able to get a new claim code as I couldn't use the previous code. But I want to have an idea what happens to the document I sent.  Because its got sensitive information on it.

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praveen196
HP Support Agent
HP Support Agent
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HP Recommended

@kenny24 Welcome to HP Community!

 

I understand that you are unable to print.

 

Do not worry. I will try to fix the issue.

 

Please perform the clean reinstallation of Pre-installed HP drivers.

 

1.       In Windows, search for and open Programs and features   

2.       Select your HP Printer   

3.       Select Uninstall   

4.       In Windows, search for and open Devices and printers   

5.       In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’   

6.       Open up the run command with the “Windows key + R” key combo.   

7.       Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)   

8.       Click on the “Drivers” tab   

9.       Look for HP Printer driver. If you see it Click on it and click Remove at the bottom   

10.   Select Ok   

11.   Select Apply and Ok on the Print Server Properties windows   

12.   Close Devices and Printers, restart the computer. 

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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