How to delete old scan to email address without PIN number on OfficeJet Pro 7720

[Keredsnrub]

I am using the HP OfficeJet Pro 7720. I have the same problem where an incorrect email was put in and I would just like to delete the email. My problem is that several other people use the scan to email function as well and if I reset the one, I wind up resetting them all and I do not want to do that. Is there any way possible to just erase the one email from the machine?

[ShlomiL]

Hi,

Click the HP ePrint icon on your printer and then tap settings, select Remove Web Services and confirm.

Next tap Apps and follow the steps to re-register Web Services.

Once doing so and selecting Apps > Scan to Email you will be provided with the options to reconfigure a new mail account for the app.

Regards,

Shlomi

[Keredsnrub]

Will doing that reset all of the other email addresses my other current users have stored. This device is used by several people in an office. I do not want each one of them to be required to reregister their email accounts.

[Mallynn]

Hello Keredsnrub,

You may want to folow the steps below:

Change account settings

1. From Home screen, touch Apps, and then touch Scan-to-Email app.

2. Select the account that you want to change, and touch Modify.

3. Select which setting you want to modify, and follow the onscreen prompts.

● Auto-login

● Store Email

● Remove from list

● Change PIN

● Delete Account

Hope this helps.

Thank You and Best Regards,

KM

[Minucci]

 Hi Shlomi,

Please confirm with me, is there a way to delete all emails on the scanner without their passwords as it is a work printer and now we only use 1 email account for our documents?

Regards,

[Minucci]

Hi KM,

Is it possible to delete the accounts listed on the printer? WOuld it help if i did a master (factory) reset in clearing the list of emails and how do I reset?

Regards,