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‎07-29-2020 08:53 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M227dw
Operating System: Microsoft Windows 10 (64-bit)

How do I disable the automatic email I receive with title "ePrint Job Received" from donotreply@hpeprint.com?  Thanks!

3 REPLIES 3

‎08-01-2020 08:44 AM

HP Recommended

@ravekiddcdz, Welcome to the HP Support Community!

 

Let's try these steps to turn off notification: 

Open HP Smart Account > You will see printer icon/my printers > Below printer icon, you will have an option to click on Settings > Click on Access > Then Turn off ePrint Notifications.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No

‎08-01-2020 02:24 PM

HP Recommended

Hi Kumar,  Thanks for your message. Unfortunately, your proposed solution is not working for me.  When I click on My Printers, I do not have settings option.  The settings option is  only available if I click on my name in the far right upper corner.  Once I click on that, there is nothing listed as "Access".  Could you perhaps post screen shot of each place I am supposed to click? Thanks!

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‎08-02-2020 01:35 AM - edited ‎08-02-2020 01:35 AM

HP Recommended

@ravekiddcdz

 

Unfortunately, there are no screenshots available. Kindly contact the HP Cloud Support in your region for one on one interaction and further assistance to resolve this issue.

 

Keep me posted for any other assistance.

KUMAR0307
I am an HP Employee

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