How to eprint

[sethm1]

New owner of hp office jet pro 9018.

able to print from desktop and our Apple devices.

i set up the e print and tried to send a document from my iPad via my email account.  That was 4 hours ago and the printer not yet printed the document.  I did recv in my email inbox a msg indicating request rec’d and to expect a delay.

5-10 minutes i can accept. But not indefinite period of time. ANY suggestions?

[TEJ1602 · Accepted solution]

@sethm1, Welcome to HP Support Community!

Have you tried sending another document to print via HP ePrint?

If the issue persists, try these steps to re-enable the web-services -

Step 1 Remove the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).

2. Touch Remove Web Services.

Reboot the devices.

Step 2 Enable the Web-Services -

1. From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch ( Setup ).

2. Touch Web Services Setup.

3. Touch Accept to accept the Web Services terms of use and enable Web Services.

4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.

5. If the Printer Update Options screen is displayed, select one of the options.

6. When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[sethm1]

Thanks, some how it was turned off on the printer

[TEJ1602]

@sethm1

 That's great! Happy to hear that.

Let me know if you need any further assistance.