How to get credit for pages that print in the middle of the night?

[mtumenas]

On June 25 my printer started printing in the middle of the night, printing 9 pages before I shut it off. Last night- or early this morning it again started printing - this time I shut if off with only 2 pages printed.  How do I (a) stop this from happening?  (b) get credit for pages that printed randomly in the middle of the night?

[sandytechy20 · Accepted solution]

@mtumenas

Welcome to the HP support community.

I understand that your printer is printing unwanted pages and I am glad to assist you.

A) Follow these steps to fix the printing issue:-

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP full feature driver

Click here to download.

B) To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[sandytechy20]

@mtumenas

I have credited 15 pages to your instant ink account.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mctumenas]

accepted solution

[sandytechy20]

@mctumenas

Thank you so much.

Feel free to contact us in the future if you need any assistance.

Cheers.