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Locked

‎07-11-2022 06:31 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 11

I am gifting my HP OfficeJet Pro 6968 and want to restore to "factory settings" However, the "restore" button (and some others) are "locked ". How do I UNLOCK?

Category:
1 person had the same question
1 REPLY 1

‎07-15-2022 04:16 AM

HP Recommended

@KMhd

 

Welcome to the HP support community.

 

I understand that you want to reset the printer, I am glad to assist you.

You might have to perform a semi-full reset on the printer to fix this issue.

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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