• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Photo smart 5510
iOS

My Hp 5510 keeps saying it is off-line on my iPhone. One minute it was working then it stopped printing. It has full Wi-Fi I’ve unplugged and did what I read on other forums with no joy . Please help I’m going insane I’ve been trying to fix this for about a month. Thank you

1 REPLY 1
HP Recommended

@Seadog133, Welcome to HP Support Community!

 

What is the exact error message on your iOS device?

Are you using the HP Smart App or the AirPrint feature to print from?

 

If you're using the AirPrint feature, follow the steps from the document HP Printers - A 'No AirPrint Printers Found' Message Displays (iOS) to isolate and resolve the issue. If it is HP Smart App, use the document HP Printers - Install and Use the HP Smart App for help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.