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Seadog133
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Hp 5510 keeps saying it’s offline on my iPhone. All of a sudden

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Photo smart 5510
iOS

My Hp 5510 keeps saying it is off-line on my iPhone. One minute it was working then it stopped printing. It has full Wi-Fi I’ve unplugged and did what I read on other forums with no joy . Please help I’m going insane I’ve been trying to fix this for about a month. Thank you

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TEJ1602
HP Support Agent
HP Support Agent
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@Seadog133, Welcome to HP Support Community!

 

What is the exact error message on your iOS device?

Are you using the HP Smart App or the AirPrint feature to print from?

 

If you're using the AirPrint feature, follow the steps from the document HP Printers - A 'No AirPrint Printers Found' Message Displays (iOS) to isolate and resolve the issue. If it is HP Smart App, use the document HP Printers - Install and Use the HP Smart App for help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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