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KM42
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Hp 8702 won't print

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I have tried all the steps stated:  unplug, reboot, remove and reinstall computer, restore factory settings, etc and nothing has worked.  It will not print from my computer (usb connected), my cell phone (I get the message the computer is busy), and it won't copy and print.  It will scan but won't print.  It will print off a few reports from the printer.  I have also aligned print heads and cleaned print heads, which all came out fine.  Still not printing.  This printer has only printed off 2,501 papers in the lifetime.  Please help.  Desperate.  

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asmita6658
HP Support Agent
HP Support Agent
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Hi @KM42

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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