Hp Envy 6252 will not recognize my Apple Mac book

[louise48]

Last week I purchased a HP Envy 6252 and went thru the hp123 loading of software etc. at that time my printer recognized my Mac Book and was able to go thru the test print stage , my little iPad mini and iPad work just fine getting the new printer to print. My question is what do I do now to get the printer and Mac book to talk and communicate?

[DavidSMP · Accepted solution]

@louise48,

Good Day.  Thank you for posting your query in the HP community. Commendable diagnosis and great description of the issue. It is amply appreciated.

Let me gather some information for better clarity to assist you correctly:

• Did you try to remove the printer and add it as Apple AirPrint or secure  AirPrint?
• Did you update the printer’s firmware?
• What is the MAC OS version associated with the printer?

I will be providing a roadmap with some troubleshooting steps to resolve the issue. Let us try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1649... by following instructions from the section “Step 1: Reset the printer
• Then update the printer’s firmware by following instructions from this link: https://support.hp.com/bg-en/document/c02919168 using a USB cable.
•  
• Later remove the printer completely and add the printer as Apple AirPrint or secure AirPrint only and not as an HP printer. Follow instructions from this link: https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1649...

• Perform step 3 and step 4 without adding the printer as an HP printer.
• Now check if it gets fixed.
• Ensure that all the latest updates are correctly installed on the MacBook and the Mac OS is completely up to date.
• This should do the trick for you.  If it continues, try these steps:

•  From this link: https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/model/1649... (HP Printers - Printer Not Found During Network Driver Setup (Mac)
• Perform step 1 to step 3 only.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[louise48]

Before I try all of these steps, please assure me it will not screw up my two iPads being able to print.? I don’t want them compromised. I will try the steps tomorrow morning and I will let you know.  My MacBook is the problem . It’s operating system is Sierra os

[louise48]

I was able to get my Mac printing.  I did not try any of the steps I just updated the High Sierra 10.13.6 and for some reason it printed.  I am keeping your instructions just incase it stops printing.  Thank-you so much!!

[DavidSMP]

@louise48,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution.  Y

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.  

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂