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‎02-28-2020 07:17 AM

HP Recommended
Product: Hp Pavilion Gaming wireless headset 1000
Operating System: Microsoft Windows 10 (64-bit)

Hi, I can't find these headphones on the internet, but I got them on the giveaway. Can someone please tell me why aren't they anywhere on the internet?

 

Oh yeah. And I cant charge them. Maybe they are charged, but then I can't turn on the headset. The light on it is orange so that means they need to be charged, and I already put them charging for 8h+.

Please Help me with my problem

 

Thanks

2 REPLIES 2

‎03-02-2020 04:35 AM

HP Recommended

Hi @TheMeki

 

Welcome to the HP Support Community. 

 

Appreciate you trying the steps. This looks like a hardware issue, I'd suggest you Contact HP in your region regarding the service options. 

 

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No

‎03-02-2020 11:09 AM - edited ‎03-02-2020 11:10 AM

HP Recommended

I just needed to open the headset and pull out the battery connector and then put it back in.

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