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Hp Photosmart printer blue screen with code C4EBA341

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HP Photosmart 6520 wifi color printer
Microsoft Windows 7 (32-bit)

When powering on printer blue screen with code C4EBA341. Have tried repeatedly to reset the printer, but no luck. and i have tried also your hp forum solution Directly plugging to the wall outlet.Any suggestions? Or do I now retire this printer and buy another?

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Hi @Eaglesoftkks


Welcome to the HP Support Community. 


Let's try these steps -


1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.


Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware


If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.


Have a great day! 


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