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Eaglesoftkks
Level 2
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Hp Photosmart printer blue screen with code C4EBA341

HP Recommended
HP Photosmart 6520 wifi color printer
Microsoft Windows 7 (32-bit)

When powering on printer blue screen with code C4EBA341. Have tried repeatedly to reset the printer, but no luck. and i have tried also your hp forum solution Directly plugging to the wall outlet.Any suggestions? Or do I now retire this printer and buy another?

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asmita6658
HP Support Agent
HP Support Agent
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Hi @Eaglesoftkks

 

Welcome to the HP Support Community. 

 

Let's try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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