Hp cloud printing

[Rockie27]

Hi

I have been able to change the paper size when printing remotely but for some reason it seems to have changed and I don't get this option only a4

Can any one help

I have a galaxy tab s2 and a hp 5520 printer

Regards

[Kumar0307]

@Rockie27

Welcome to the HP Support Community!

• Which application are you using to print?
• If you are using HP Smart app, try re-installing it. Click here
• Try using HP Print service plugin, refer to this document.

To change the paper size on HP Print service plugin:

1. Open the item you want to print, tap the menu icon , and then tap Print.

   A print preview screen displays.

2. On the print preview screen, tap the down arrow to select a printer.

3. Tap the down arrow  to open the print settings menu, and then tap the down arrow under Paper size to view the options.

   1. Paper size setting with the input tray listed

   2. Paper size setting without the input tray listed

Let me know how this goes.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Rockie27]

Hi

Thank you getting back to me,  I have tried all what you have suggested, when I click on print and choose the drop down box the only option is a4. I noticed that this section does look different from when I have previously printed things. It seems to be different since the app updated.

Hope you can help

Regards

[Rockie27]

Hiya

I have solved the problem  if you look at the screen shot I chose the bottom option not the top one and hey Presto it worked, hope this helps some else with same problem.

Thanks for trying to help

Regards

Marcia

[Kumar0307]

@Rockie27

Glad to know that the issue is now resolved.

Feel free to contact us if any concerns with HP products.

Happy to help!