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Dp1973
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Hp envy 4520 printer tray open message even though it is in.

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Envy 4520

HP ENVY 4520

 

The printer is not seeing the paper tray even though it’s in. Message says paper tray open. The plastic bits on back of tray have broken. Is there any way to fix this? Can’t buy replacement tray.

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TEJ1602
HP Support Agent
HP Support Agent
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@Dp1973, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

 

TEJ1602
I am an HP Employee

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