Hp envy 5000 printer

[Vicki991]

HP Envy5000 printer can’t connect 

[Kumar0307]

Hi @Vicki991

Welcome to the HP Support Community.

Are you trying to connect the printer and the phone wirelessly?

Do you have access to a wireless router?

• Make sure the printer and the phone are connected to the same wireless network.
• This printer supports only 2.4GHz network. So, the phone should be on the 2.4GHz network.
• If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

To check the wireless details on the printer, tap the wireless icon.

If you do not have access to a wireless router, use wifi-direct to connect the devices

Refer to this document to know how.

Note: The default password is 12345678 and there will be no internet access on the phone while using wifi-direct.

Hope this helps! Keep me posted. 

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