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Ksellers1
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Hp printer

HP Recommended
HP-Print-93-Deskjet 2540

My hp printer will only let me print pictures from my snapchat album and nothing else it keeps reading... error in retrieving 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Ksellers1, Welcome to HP Support Community!

 

To provide you with an accurate solution, I'd like to know the following-

  • I assume that you're printing from your mobile device, is it an android device or an iOS device?
  • Are you using the HP Smart App to print from?
  • Did you make any changes to the printer or the mobile device recently?

Keep me posted for further assistance.

 

TEJ1602
I am an HP Employee

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