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Eddielev
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Message 1 of 2
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Hp smart app on android says printer is busy when it's not.

HP Recommended
Color Laserjet mfp m283fdw
Android 9.0 Pie

Printer setup on wifi, with wifi direct disabled.

Printer all ok from pc.

On android phone and also tablet, the hp smart app will print out network info, printer info and status etc, all showing network ok.

It also shows printer connected and ink etc.

When trying to print a photo or doc however it shows printer busy. If I ignore and press print the notifications just State waiting...

Btw have also tried with wifi direct enabled.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Eddielev, Welcome to the HP Support Community!

  • Make sure the printer and the Phone are connected to the same wireless network.
  • Either a 2.4GHz network or a 5GHz network.
  • If you have a Dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both the networks.

Check for software updates on the Android device.

 

Reinstall the HP Smart app. Click here for more info on the app and to know how to print.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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